Ideally, we prefer to have a face-to-face meeting with a potential client in order to assess their exact needs and make recommendations on how we can meet these needs. Correctly interpreting a client's brief rely on good communication from both parties. Based on the outcome of this meeting, we will draw up a quotation accordingly, which will include the design costs as well as manufacturing/implementation costs, if applicable. If a meeting is not possible or the requirements are fairly simple, an email or telephone conversation in this regard will suffice.
The quote can either then be amended or approved. Approval entails that the client read through and makes sure they understand the terms and conditions as laid out in the quote and agrees to comply with it. This will require that the client then undersign the quote and send it back to us (can be faxed to 086 509 5787 or emailed).
Work will only commence once we have received the 60% deposit (as stated in the quotation) as well as proof of payment thereof. Deadlines and expected progress can be agreed upon after this date. Our quotations do allow for a reasonable amount of changes to be made after the initial concept has been approved. We will, however use our own discretion as to when this amount threatens to be exceeded, and will communicate this to the client. A quotation, as such, is only an estimate based on the client's requirements and the expected amount of time it should take. In general, we aim to always communicate any possible additional and unforseen costs immediately in the event that they might have to be incurred. Upon completion of the work, whether it is design and/or printing/implementation (i.e. web) or photography, our terms are strictly C.O.D
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